Using and Configuring the CSC Web Mail Client

Signing In

Use this address: http://csc.lsu.edu/mail ... to access CSC mail. Before July 5, 2018 this will take you to the old client. Use the following temporary link to preview the new client. After the migration, both links will take you to the new client (but the first link is preferred).


Initial Configuration (MANDATORY)

  1. Sign In
  2. Click the gear icon in the upper right corner
  3. Click "Identities" in the left column
  4. Click your email identity in the second column
  5. In the "Edit identity" section:
    1. Update "Display Name" with your real name. Email recipients will see this name.
    2. Update "Email" to user@csc.lsu.edu if needed (it will already be correct for most users; it should NOT be user@localhost).
    3. You may want to create a signature (signatures will NOT automatically be copied from the old web mail program to this one). LSU Strategic Communications has guidelines and a tool for generating email signatures (click here).
  6. Click the LSU Computer Science logo in the upper left at any time to return to your inbox

Subscribing to Subfolders

The new web mail client is IMAP-based and you will initially see only your inbox. Your sub folders from the old system are available, but must be manually subscribed one time before they can be used. After subscription, they will remain subscribed until you unsubscribe them. If you use multiple IMAP clients, subscription settings from one may be reflected in another.

  1. Click the gear icon in the lower left corner
  2. Choose "manage folders" from the menu
  3. Click the check box corresponding to any folders you wish to subscribe
  4. Click the Computer Science logo at any time to go back to your inbox
  5. You should see subscribed folders in the list on your left side. Click to access messages.
  6. Repeat the steps above if any subscribed folders are missing (or to unsubscribe).

Selecting Multiple Messages

To select multiple messages at a time for moving or deleting, use CTRL or SHIFT while clicking. Many of the same commands supported by most operating systems to select multiple files or folders work to select multiple email messages.

If you hold CTRL, you can click and select several unrelated messages. Alternately, click one message then hold SHIFT and click a second message and every message between the two will be selected. You can also modify selections using the "Select" menu at the bottom of the screen.

You may not be able to select multiple messages while using web mail from a mobile client (i.e. a client with no physical keyboard). I recommend that mobile users configure their device's mail client to use IMAP for accessing CSC mail. Contact me if you need assistance with this. Basic settings are available here.

Contacts

If you were using the Contacts feature on the old web mail client, you will need to talk to me about transferring data to the new client. The old client's format is not compatible with the new, so it will take some time to manually import the data. However, I can make your old list of contacts available as an external reference.